F.A.Q.

TERMS AND CONDITIONS

1. Purpose

These General Terms and Conditions (the “Terms”) apply to any purchase of goods via the portal www.vermione.cz. Legal relationships there shall be governed by Czech law, especially the Civil Code no. 89/2012 Coll (hereinafter referred to as “CC”).
The seller is a company PressCom, Ltd., Prague 2, Oldřichova 28, identification number 25073818. The buyer is the person who orders goods through www.vermione.cz .
The Terms apply to the extent hereinafter referred to cases of such purchase goods when the buyer is a consumer within the meaning of § 1810 CC
Every purchase on www.vermione.cz has the nature of a contract of sale under § 2158 et seq. CC and has the nature of a contract of remote purchase concluded under § 1820 seq.CC
The information that the seller is obliged to inform the buyer is part of the procedure set by the seller to make a purchase (Payments and delivery methods).

2. Purchase contract

The buyer fills the order, stating the particulars required by the seller and send the order to the seller. Before sending the order the buyer has the option to check and change the input data to the order placed. The purchase agreement is closed by an acknowledgment of receipt by the seller and by means of distance communication (hereinafter reffered to as the “Purchase Agreement”).

3. Goods

Goods for the purposes of these Terms means Vermion cosmetic products in the range currently available on www.vermione.cz. Description and characteristics of each commodity are listed on the website www.vermione.cz.

Payment

The prices listed on www.vermione.cz for individual goods are prices inclusive of VAT and any charges except shipping.
The price of the goods the buyer shall pay according to the content of the purchase agreement in one of the following ways:
wire transfer;
cash on delivery of the consignment;
cash in case of personal takeover by the seller ( when collected in person it is not possible to pay by credit card).
Depending on the method of delivery of the goods the buyer pays in addition to the purchase price the costs for the delivery of goods as follows:
Czech Post Inc. – 95 CZK
DPD – suite 110, CZK
COD – 25 CZK

Delivery

Czech Post Inc. – Delivery within 24 hours of shipment. The package is delivered to the address given by the buyer in the purchase agreement. , In case of absence the package is deposited at a branch of the Czech Post Inc.
DPD parcel delivery within 24 hours of shipment. DPD driver will contact the buyer directly to his phone in order to agree the terms of delivery
Personal collection of goods – ready within 24 hours of confirmation. Goods can be picked up for free at Prague 4 – Podolí, Veslařský ostrov 62 (“distribution”) address, weekdays from 9:00 to 17:00. If the seller is unable to prepare the goods for personal collection within 24 hours, the seller will inform the buyer in advance.
A copy of the invoice for the goods is included with every consignment.

According to law about records of sales, the vendor has to provide the receipt to buyer. As well he is obliged to register received revenue online with tax administrator; in case of technical failure, then within 48 hours.

Complaints Procedure

1. Quality of goods and claims conditions

The seller is responsible for the durability of the goods given on the packaging that the goods after receipt by the buyer:

  • will have specified characteristics;
  • are suitable for its intended use;
  • complies with legislation.
  • are in appropriate quantity, measure and weight.

If the goods do not, during the time indicated on the package, have the features listed above, it shall be deemed to have defects. If the goods are defective, the buyer may require the delivery of new things without defects and if this is not possible, the buyer can withdraw from the contract. But if the buyer does not withdraw from the contract or if the right to does not apply to the supply of new things without defects, may request a reasonable discount. The buyer has the right to an adequate discount even if the seller can not deliver his new thing free from defects. Rights from defects the buyer applies at the seller (Client Center).

2. Withdrawal from contract

The buyer has the right to withdraw from the contract within 14 days of receipt of goods for any reason. Withdrawal from the contract can be made in writing to the address of the distribution or by electronic message with a secured electronic signature onobchod@vermione.cz.

The buyer has the right to withdraw from the contract within 14 days of receipt of goods for any reason. Withdrawal from the contract can be made in writing to the address of the distribution or by electronic message with a secured electronic signature on obchod@vermione.cz. For the withdrawal the buyer employs the form for withdrawal which will be sent to his email address on his request. The buyer bears the cost of returning the goods in case of withdrawal from the contract in the amount of postage costs at the Czech Post Inc. This does not apply if the goods under the purchase contract, which the buyer rejected pass to the buyer at the point of dispensing goods according to these Terms.

3. Final Provisions

The seller does not participate in the system of extra-judicial complaints. The buyer may, however, within the limits and conditions laid down by law lodge a complaint to the supervisory authority or state supervision.

Contacts

OBCHODNÍ ODDĚLENÍ A KLIENTSKÉ CENTRUM

Jana Kvardová – obchodní ředitelka
obchod@vermione.cz
+420 725 526 466

Výrobce
PRESSCOM, s.r.o.
Oldřichova 28, Praha 2, 128 00
IČ: 25073818

KORESPONDENČNÍ ADRESA
PressCom, s.r.o. Veslařský ostrov 62, Praha 4 – Podolí 147 00

Need advice?
Write us F.A.Q.Call 725 526 466